Creating dump files for Umetrics support to debug crashed or non-responsive programs or services (Q809)

The information in this article applies to: 
MODDE 12
MODDE 11
MODDE 10
MODDE 9.1.1
MODDE 9.1
MODDE 9.0
SIMCA 16
SIMCA 15
SIMCA 14.1
SIMCA 14
SIMCA 13.0.2
SIMCA 13
SIMCA-4000 12.0
SIMCA-Batch On-Line 3.4
SIMCA-online 15.1
SIMCA-online 15
SIMCA-online 14
SIMCA-online 13.3
SIMCA-online 13.2
SIMCA-online 13.1
SIMCA-online 13
Summary: 

While Umetrics software products are engineered with quality and robustness in mind, it can happen that they crash or hang. In these cases a dump file of the software can be useful for Umetrics support so that we can debug it to determine where the crash occurred or what the software was doing when it hung.

This article explains how to create a dump file, so that it can be sent to Umetrics.

More Information: 

In many cases, when a Umetrics software crashes, a dump file is created automatically.

When a process is non-responsive or for other reasons, you can also create a dump file manually.

How to create a dump file
To create a dump file follow these steps;

  1. Launch Task Manager (by for example pressing Ctrl + Shift + Esc).
  2. Go to the correct tab:
    In Windows 8 or later or Windows Server 2012 or later: click the Details-tab.
    In Windows 7 or Windows server 2008: Click the Processes tab.
  3. Right-click the name of the process you want, and then click Create Dump File.
  4. This creates the dump file, and you will see its location in the message that comes up.

Then simply zip the dump-file and contact Umetrics to learn how to use our file sharing service to send the file.

Learn more
Learn more about dump files here:

Date modified: May 08, 2019
Article type: 
Information