Welcome to MKS Data Analytics Solutions software support. This section contains both self-help resources and routes to our support help desk.
How to get support
There are some ways to get support:
- Look in the Knowledge Base to find the latest information about MKS Data Analytics Solutions products. Here you quickly can find the answers to most of your questions. Do not forget to browse Downloads to obtain the available patches and upgrades.
- Look in the FAQ section to find answers to the most common questions
- Contact support by email or telephone, see contact info below.
To be able to support you effectively a MKS Data Analytics Solutions support person might suggest that he or she assist you directly on your computer using Remote Support.
What kind of support is available?
The support help desk primarily responds to issues regarding the installation and use of MKS Data Analytics Solutions software products.
Who is entitled to support?
- Enterprise Platform customers are entitled to support to all products included in their contract, for the duration of the agreement.
- Maintenance Agreement customers are entitled to support for the contracted software license, for the duration of the agreement.
How to contact our support
Use the information below to reach Umetrics support.
Support all products except SIMCA-online and SIMCA-Q
Support, North America
Telephone: +1 408 750 2889 (during local office hours)
Office: MKS Instruments Inc., San Jose, California, USA
Telephone: +46 90 184800 or +46 40 6642580 (during local office hours)
Office: MKS Instruments AB, Umeå/Malmö, Sweden